Ishwar Eye Centre is a premier super specialty eye hospital situated in Rohtak,Haryana. With an average of 200 OP/ day, hospital runs under the guidance of two well known ophthalmologists Dr. Ishwar Singh & Dr. Chekitaan Singh. Before the adoption of Netra eye hospital management software, the hospital was using a local medical billing software confined only to registration and IP billing. Let us now discuss a pre and post scenario on Netra eye hospital software implementation in Ishwar eye centre – Haryana.
|Department||Pre-scenario||After Netra implementation|
|Front office||Only registration billing was computerized.
No provision for bill cancellation options in case of emergencies.
|Fully automated front office management
Bill cancellation provisions for required authority.
Quick registration & doctor wise patient queue information within front office.
Doctor wise patient registration reports and detailed bill register.
|Optometry||Activities within the department was fully manual.
Only brief entry of patient details in physical case sheets as time consumption was more.
Possibility of data loss as patient was given manual examination sheet
Tracing entry mistakes by optometrists was not possible
|Automated optometrist processing – Digital patient entries
Detailed optometrist work-up.
No data loss as patient details are processed online.
Entry mistakes can be traced based on employee ID’s.
Interfacing with AR/ NCT/ Lensometer machines resulted in increased patient safety
Fast patient processing
|Secretary Desk||Lack of idea on patient wait times
Difficulty in dilated patients management & patient transfer to other doctors in case of emergencies
|Identify long waiting patients with color codes
Easy transfer of patients from one doctor to another.
Dilatation waiting list & management
|Doctor Module||No idea on patients waiting as well as already consulted.
Lack of info on patient health histories
Loss of manual patient examination sheets given to patient.
Physical inspection of procedure results required by visiting procedure department
|Wait list of patients with different status color codes
Previous patient consultation histories in a single click.
Procedure reports can be referred online from doctor desk
Direct prescription to pharmacy & opticals.
|Counselling||Complete manual processing in department.
Untimely patient tracking resulted in revenue leakage.
No timely info on surgery patient details for counselor
Difficulty in surgery patient follow-up
Lot of manual work required for processing ECHS patients
|Management of surgery patients through counselling module resulted better patient tracking and increased surgery conversions
Provisions for surgery scheduling and patient follow-up
Easy ECHS patient type processing
Tracking on surgery cancellations
|Ward & OT||More time consumption due to manual documentation in department
Difficulty to cope with NABH standards within OT.
Manual discharge summary preparation
|Digitized forms and checklists like OT notes, surgery instructions, medicine kit preparation, consent forms. resulted in quick processing.
Process driven OT module as per NABH standards.
Systemized discharge summary preparation with auto-populated details.
|IP billing||Bill preparation of ECHS patients was difficult.
No proper cash collection reports
|Preparation of bills for ECHS patients
Reports on total IP bills prepared
Track payments through multiple payment option
|Procedure Room||Manual preparation of procedure reports and get printed||Machine generated procedure results can be easily attached within software.|
|Management Reports||Lack of timely and accurate information for management||Integrated reports on clinical, operational & financial parameters|
Other Modules & Benefits
Token display system
Guidance to patients on waiting status at various points.
Increased online appointments through patient portal.
Patients can access online case sheets, lab results, medicine & optical prescriptions
For more details on Netra eye hospital management software , please click here….