One of the primary concerns for any customer is the kind of after-sales support that he/ she receives from the vendor. With 28 years of healthcare software expertise, our team at Netra Ophthalmology EMR, understands completely that customer service is quintessential in proving our loyalty and guarantee unique user experience.
100% Support Closure Rate
Netra is a proven ophthalmology EMR software suite from the product shelf of Software Associates successfully implemented across 50+ clients pan India. Constantly aiming for ultimate customer satisfaction, Netra Ophthalmology EMR software has achieved a golden milestone in its journey. During last week, Netra achieved 100% customer support call closure rate wherein all complaint tickets raised from client front were successfully closed by the support team on time. Customer support call statistics reveal that Netra software has constantly maintained a track record of >90% support call closure rate during any selected periods.
A mix of right skills and the right technology drives business goals. Confronted with a variety of issues all these years, our support team are highly skilled to tackle any kind of software issues that our clients encounter. Be it any type, operational/additional requirements/training/ report creation/emergency data recovery, our customer support team provides 24*7 software assistance. Moreover, several of our clients had well endorsed the timely efforts made by our customer support team during emergencies and polite behavior exhibited by the customer help desk.
Netra provides an ‘online support portal’ for clients to communicate with its customer support team. Well enabled complaint tracking and redressal systems within the portal help clients and support staff to track the status of complaint tickets and initiate timely action.
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So why wait? Grab an eye hospital software that supports 24*7 customer service and hassle-free software experience. Contact our software experts for more details…